Keep Orthopaedics Moving!

Become a Volunteer in our Continous Quality Improvement (CQI) Program

If you are interested in joining our Continuous Quality Improvement in Orthopaedics (CQI Orthopaedics) Team and gaining experience in a clinic setting, please submit a one page cover letter outlining why you are interested in the position along with your CV to Lilly Jean-Pierre via email (
Applications are accepted year-round!
What will I be doing?

As a CQI Orthopaedics volunteer, you will be responsible for determining which questionnaires must be completed by the patients and upload the questionnaires to an iPad. Volunteers will have to greet patients and distribute the iPads; monitor compliance of the CQI program; communicate closely with the surgeons, residents, fellows, nurses, clerks, and research personnel; and communicate and potentially train oncoming volunteers. Importantly, you will be liaising closely with the Volunteer Coordinator and Clinical Research Manager who are committed to educating the CQI Orthopaedics volunteers and ensuring a high-performance standard.

What is the purpose of this program?

Volunteers for the CQI Orthopaedics Program function as specialized hospital volunteers. Volunteers will be trained to administer CQI questionnaires to patients during consultation and follow-up appointments in the orthopaedic clinic at both the General and Civic Campuses. We are the first Orthopaedic Division in Canada to collect patient-reported outcomes measures (PROMs), patient-reported experience measures (PREMs), and adverse events with a highly sophisticated and personalized orthopaedic software – ConEHR. Over the past year, we have been working closely with Consensus Medical Systems Inc. to personalize the ConEHR platform to meet the needs of each Clinical Practice Unit (CPU):

  •  Foot & Ankle
  • Hip Preservation
  • Orthopaedic Oncology
  • Adult Hip & Knee Reconstruction
  • Spine
  • Knee Preservation & Sports Medicine
  • Upper Extremity (Elbow and Shoulder)
  • Upper Extremity (Hand and Wrist)

The Ministry of Health and Long-Term Care is shifting its focus to patient-centered care, by asking providers to monitor quality of life, patient experience, and safety through PROMs, PREMS, and adverse events reporting. In order to ensure the success and sustainability of this program in the Division of Orthopaedic Surgery at The Ottawa Hospital, we need your help!

What is required?

A commitment of one 4.25-hour shift per week (same weekly shift), every week, for eight months is mandatory. Volunteers will be able to change their weekly shift at the beginning of the fall, winter, and summer terms in order to accommodate their academic/work schedules. Each volunteer is entitled to 4 non-consecutive absent days (composed of sick, personal, and vacation days), and must complete a total of 28 of 32 shifts. The program operates five days a week from 7:45am to 4:00pm, and is divided into the following two shifts:

  • 7:45am – 12:00pm
  • 11:45am – 4:00pm

All selected volunteers must complete the onboarding process common to all The Ottawa Hospital volunteers, including:

  • An interview with Volunteer Services
  •  Provide two references (no family or friends)
  • Submit a Police Record Check for Service with the Vulnerable Sector
  • Meet The Ottawa Hospital’s occupational health and safety requirements (two-step TB test & up to date immunizations)
  • Attend mandatory training classes held by Volunteer Services: Corporate orientation, Site Orientation, The Art of Connecting with Patients, and Accessibility training
  • Attend the CQI Orthopaedics Orientation
  • Complete ConEHR training

Volunteers who meet minimum program requirements may have the opportunity to extend their eight-month commitment for another term.

Who is eligible?
Current registered students (priority will be given to third and fourth year undergraduates) or recently graduated students (less than 12 months) from an accredited post-secondary program (e.g. undergraduate, graduate, or nursing school) are eligible for this training program. No previous formal research training is necessary. 
How might this experience help me?
This position provides a unique opportunity to learn from and work directly in a real-world clinic setting with surgeons, nurses, and patients, as you pursue academic goals in medicine or research. The Division of Orthopaedic Surgery has a reputation for excellence in musculoskeletal care and education as well as being a leader in quality and research outcomes from childhood to adulthood.

You will gain valuable clinical experience communicating with families in the orthopaedic clinics. In addition, having the opportunity to work alongside experienced clinical staff provides better insight into the specialty of orthopaedic surgery and offers the opportunity to cultivate collaborative relationships with medical professionals, which may be helpful if you are considering a career in medicine or healthcare in general.



To be considered for the position, you should possess:

  • Excellent attention to detail and efficient time management skills 
  • Strong communication, interpersonal and organizational skills 
  • Ability to be self-directed, resourceful, flexible, and take initiative 
  • Be comfortable working independently or as part of a team 
  • Previous customer service skills and/or experience working with the general public is an asset



Will I be paid?
This is a volunteer opportunity. At the end of your eight-month commitment, you will receive an official certificate of completion of the CQI Orthopaedics Volunteer Program and a reference letter upon request (only if you have completed all 28 shifts). 

Please submit a one page cover letter outlining why you are interested in the position along with your CV to Lilly Jean-Pierre via email (